UGC provided various mechanisms to resolve the issues and concerns of various stake holders. Because of non-availability of a single window system the stake holders were lodging multiple complaints /grievances at various places. Due to that the redressal mechanisms was at slow pace, which was also causing further concerns to the stake holders. The resolution of Institutional Entity Grievances has always been a top priority of the University Grant Commission. UGC took advantage of ICT enhancements and came up with the "e-Samadhan Online Grievance Registering and Monitoring System" It is a digital platform for Stake holders to identify and apply for grievances/feedback/queries. This platform ensures a time-bound mechanism for redressal of the grievances.
Prof. Binit Kumar Jha, Professor, Faculty of Manufacturing Skills Education
Ph +91-141-6655440 Extn 306
Email- binitkumar.jha@ruj-bsdu.in
Dr. Sanggetha Noval, Offg Dean, Faculty of General Education
Ph +91-141-6655440 Extn 614
As part of the University’s commitment to ensuring that the rights of its individual members are protected, the University Ombudsperson is devoted to ensuring procedural fairness and just and reasonable outcomes. The Ombudsperson offers advice and assistance and can recommend changes in academic or administrative procedures where this seems justified.
Dr. Nutan Prabha Jain, Professor at IIHMR University, will function as the Ombudsperson of BSDU Jaipur from 7th Nov 2023 for a period of 3 years, as specified in Clause 7 of the University Grants Commission (Redressal of Grievances of Students) Regulations, 2023.
Dr. Anil Kumar Aggarwal, Asst Professor-I, Faculty of Entrepreneurship Skills Education
Ph +91-141-6655440 Extn 610